The customer is always right, but sellers don't always adhere to this principle. There are many cases when defect of not certified equipment is detected in the stores, but the sale of it doesn't stop. And the owner of point of sale agrees to change the goods. However, simple negligence and unwillingness to work under the law can lead to disastrous consequences.
Along with the technical regulations "On Electrical Safety", "Electromagnetic compatibility of technical means", "On the safety of household electrical appliances", Kyrgyzstan has Rulebook sales, according to which it is not allowed to sell the goods of poor quality, not meeting the safety requirements and the relevant technical regulations and other normative documents. Violating this requirement and the law on the protection of consumer rights, unusable goods are being sold. It simply counterfeit that should be recycled. At the same time, sellers don't provide information about the standards and regulatory requirements to which goods should meet. In some cases, you can't identify even the manufacturer.
The State Inspectorate for environmental and technical safety must follow the compliance with these requirements, but, as it turned out, it's doing nothing. Society for the Protection of Consumer Rights found that entrepreneurs import into the territory of Kyrgyzstan appliances that don't comply with the technical regulations.
In May, during the procedure of the goods inventory in "Technology" store (now 220 Volt.kg - note of 24.kg news agency) the division of the court officers of the Sverdlovsk region found that the shop owner Irina Selyukova for long time offers buyers goods with significant shortcomings and a violation of applicable laws. The products didn't have the certificate of conformity or a declaration of conformity. The court officers imposed arrest on goods.
Similar violations were discovered at Alamedin market.
Sale of goods of poor quality - a scourge not only of markets where no one conducts checks, but also large shopping centers. The buyer goes to a store in the hope of acquiring high-quality products. Besides, there's always the warranty card. However, in the shopping center "Beta Stores" the entrepreneur Emil Musayev managed to cheat buyers. In his department more than a hundred of faulty phones were found - totaling 200,000 soms.
Bishkek resident M.Kanivets appealed to the Society for the Protection of Consumer Rights, she bought phone Nokia Lumia 800 with 3-year guarantee for 10,700 soms in boutique of Musayev. After 7 months of operation the phone went out of order. Seller unconditionally took it for service by clicking on the warranty card.
However Musayev refused to recognize that he violated the rights of the buyer by selling uncertified phone. He considered that it is enough to replace it with another. But as practice shows, there is no guarantee that the new device will be high quality and will in use of the owner for several years.
Lenin court, considering a lawsuit, reached the verdict: defendant has replaced the broken telephone, in connection with which the dispute is settled. Checking the goods haven't been evaluated.
State Inspectorate for technical and environmental safety applied to the Northern inter-regional office of the Ministry of Economy of the Kyrgyz Republic with a letter of issuing prescriptions for review of business entities, in particular Turdaly Daniyarov, selling technique without certificates on the Alamedin market.
The Head of Department Zainidin Zhumaliyev refused to perform the inspection allegedly because of the lack of valid grounds. The Ministry of Economy lost the request. Management specialist with difficulty found him without any grounds for denial. The document has no further action for more than two weeks in order to issue an injunction, the society for the protection of consumers' rights must again write to the ministry.
State EcoTechInspection should check business entities, and the Ministry of Economy - unconditionally issue orders in accordance with the Law "On inspection of business entities". But it appears that officials are free to decide how and where to carry out the inspection. No public body care about the fact that the products are sold in violation of the technical regulations.
According to the head of the non-governmental organization on protection of consumers' rights "Kyrgyz trans control" Victor Goryev, the competent authorities are unable to protect Kyrgyz citizens from dangerous products, test and even more to prevent the appearance on the shelves of hazardous low-quality goods. "Now people are talking about the corruption schemes. Only a long time, everyone understands that there are licensing functions, and corruption is rampant there. There is some speculation under the banner of enterprise development, allowing businessmen to develop due to the sale of dangerous and defective goods. The state should create an effective mechanism for the protection of business, to organize scheduled and unscheduled control to verify the legality of the regulatory bodies on applications of entrepreneurs. As for the licensing system, ostensibly protecting businessmen, it must be eliminated. In society, on hearing is that permitting structure invites entrepreneurs and extorts a bribe for his refusal to test," he said to 24.kg news agency.
About a month the non-governmental organization and State EcoTechInspection tried to get prescriptions on an unscheduled inspection at the Ministry of Economy. Currently, specialists check goods sold by Daniyarov. The list of unscrupulous traders has got 12 more entrepreneurs from the capital markets. And as long as the inspection body will achieve issuance of the order, it is unknown how many dangerous products will be sold.